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Customer Relations & Service



Product Image Item Name- Price
A Complaint is a Gift

A Complaint is a Gift

Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose---meeting customer needs. Complaints...
By: BARLOW
ISBN: 9780070582095
Publisher: Tata McGraw-Hill
Rs.275.00

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Built to Love

Built to Love

Built to Love is a practical how-to guide for companies, detailing steps to create products that illicit emotions that provide value to customers,...
By: BOATWRIGHT
ISBN: 9780071321112
Publisher: Tata McGraw-Hill
Rs.550.00

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Customer Obsession

Customer Obsession

A hands-on guide to the next generation of customer relationship marketing. It reveal how businesses of any size can develop a global strategy that...
By: AZEVEDO
ISBN: 9780070140752
Publisher: Tata McGraw-Hill
Rs.350.00

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Customer Relationship Management

Customer Relationship Management

Business worldwide are enhancing shareholder value by shifting from a ‘share of the market’ mindset to the ‘share of customer’ paradigm through...
By: SHETH
ISBN: 9780070435049
Publisher: Tata McGraw-Hill
Rs.715.00

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CUSTOMER RELATIONSHIP MANAGEMENT: A DATABASED APPROACH

CUSTOMER RELATIONSHIP MANAGEMENT: A DATABASED APPROACH

ISBN: 9788126509133
Publisher: Wiley India Pvt Ltd


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CUSTOMER RELATIONSHIP MANAGEMENT: INTEGRATING MARKETING STRATEGY AND INFORMATION TECHNOLOGY

CUSTOMER RELATIONSHIP MANAGEMENT: INTEGRATING MARKETING STRATEGY AND INFORMATION TECHNOLOGY

ISBN: 9788126528059
Publisher: Wiley India Pvt Ltd


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CUSTOMER SERVICE IN RETAILING, INDIAN TEXT ED

CUSTOMER SERVICE IN RETAILING, INDIAN TEXT ED

ISBN: 9788177223712
Publisher: Dreamtech Press


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English Language and Technical Communication (WBUT-June/July 2012)

English Language and Technical Communication (WBUT-June/July 2012)

This book on English Language and Technical Communication, written in-sync with the syllabus, is tailor-made for first year engineering students of...
By: Banerjee
ISBN: 9780071330138
Publisher: Tata McGraw-Hill
Released: 2012
Binding: Paperback
Rs.250.00

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FACE UP!

FACE UP!

This book provides a racy and readable insight into the fascinating world of Public Relations that a topgeared CEO or a manager can hardly afford to...
By: RITA BHIMANI
ISBN: 9788171677184
Publisher: Rupa
Rs.295.00

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Power Sales Writing, Revised and Expanded Edition: Using Communication to Turn Prospects into Clients

Power Sales Writing, Revised and Expanded Edition: Using Communication to Turn Prospects into Clients

High-impact language for today’s lightning-fast world of sales Filled with down-to-earth, practical business writing concepts, shortcuts, and...
By: Hershkowitz-Coore, Sue
ISBN: 9781259029042
Publisher: Tata McGraw-Hill
Binding: Paperback
Rs.375.00

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