The New Gold Standard
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph A. Michelli|Joseph Michelli
The book explores the customer service philosophy and leadership practices of the Ritz-Carlton Hotel Company, detailing five core principles that the luxury hotel chain uses to deliver exceptional customer experiences. It provides insights into the company's commitment to service excellence, employee engagement, and the creation of a strong service culture that sets a benchmark in the hospitality industry.
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