The Best Service is No Service
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price|David Jaffe
The book advocates for a business model that minimizes the need for traditional customer service by proactively addressing customer needs and eliminating the root causes of support calls. It outlines strategies for improving customer experiences, increasing efficiency, and reducing service costs by leveraging self-service options and making customer interactions more effective.
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