The Starbucks Experience

5 Principles for Turning Ordinary Into Extraordinary

Joseph A. Michelli

The book outlines five core principles that the coffee company Starbucks implements to transform a routine activity into a unique and enjoyable experience for customers. It delves into strategies for enhancing customer satisfaction, fostering human connection, and maintaining a culture of innovation and excellence within a business.

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Leading the Starbucks Way

5 Principles for Connecting with Your Customers, Your Products and Your People

Joseph A. Michelli

The book presents five core principles that encapsulate the Starbucks approach to business, focusing on how to build a strong customer connection, enhance product quality, and foster employee engagement. It provides insights and practical examples on how to create a successful brand by nurturing a culture of passion, innovation, and authentic leadership.

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The Airbnb Way

5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Joseph A. Michelli

The book explores the business strategies and customer service principles that have contributed to the success of Airbnb, focusing on how the company fosters a sense of loyalty, community, and belonging among its users. It provides readers with actionable leadership lessons drawn from Airbnb's innovative approach to growth, customer engagement, and creating a trusted platform for hosts and guests alike.

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Stronger Through Adversity

World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

Joseph A. Michelli

The book compiles insights and strategies from over 140 global business leaders on how to navigate and thrive amidst the challenges of the COVID-19 pandemic. It offers practical advice on leadership, resilience, and adaptation to change, emphasizing the importance of empathy, communication, and innovation during crises.

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