The Age of Intent
Using Artificial Intelligence to Deliver a Superior Customer Experience
Summary:
The book explores how companies can leverage artificial intelligence to enhance customer service, detailing the use of chatbots and virtual assistants to anticipate customer needs and deliver personalized support. It provides insights into the future of customer experience, emphasizing the importance of AI in creating efficient, intuitive interactions between businesses and their clients.
Key points:
1. The "Age of Intent" refers to businesses using AI to predict customer behavior for personalized experiences, increasing satisfaction and loyalty.
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