Summary:
The book examines how services and experiences in America have become increasingly segregated by economic class, with the wealthy enjoying unprecedented levels of luxury and personalized service. It explores the impact of this division on various sectors, including travel, education, healthcare, and entertainment, highlighting the growing divide between the haves and have-nots.
Key points:
1. Velvet Rope Economy: Schwartz describes how businesses offer better services to the rich, leaving others with lower-quality options. This trend is seen in travel, education, healthcare, and more, where money buys not just luxury but also better access.
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