Smart Machines and Service Work
Automation in an Age of Stagnation
by:
Jason E. Smith
in:
Social Theory
Summary:
The book critically examines the impact of automation on service sector jobs, arguing that technological advancements have not led to increased productivity or economic growth but rather to job precarity and stagnation. It explores the paradox of how smart machines are transforming the nature of service work without delivering the promised gains of a high-tech economy.
Key points:
1. Productivity and Wage Stagnation: Smith notes that despite technological progress, there's been little growth in productivity and wages, with smart machines not delivering an economic boost and many stuck in low-paying service jobs.
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