The Customer Rules
The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World
C. Britt Beemer|Robert L. Shook
The book presents a set of 14 essential principles that the most successful service-oriented companies follow to deliver exceptional customer service. It includes real-world examples, strategies, and insights on how to build a customer-centric culture and create loyal customers by exceeding their expectations.
See full summary
