Summaries of books by Mark Goulston:
Just Listen
Discover the Secret to Getting Through to Absolutely Anyone
Mark Goulston
The book provides strategies for effective communication by teaching readers how to connect with others, break down barriers, and overcome resistance. It emphasizes the importance of empathetic listening and offers practical techniques for persuading and influencing people in personal and professional contexts.
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Talking to 'Crazy'
How to Deal with the Irrational and Impossible People in Your Life
Mark Goulston
The book provides strategies and techniques for effectively communicating with individuals who exhibit irrational behavior, offering insights into understanding their mindset and diffusing tense situations. It includes practical advice on how to manage emotions, set boundaries, and navigate challenging conversations to maintain relationships and achieve positive outcomes.
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