Talking to 'Crazy'
How to Deal with the Irrational and Impossible People in Your Life
by:
Mark Goulston
Summary:
The book provides strategies and techniques for effectively communicating with individuals who exhibit irrational behavior, offering insights into understanding their mindset and diffusing tense situations. It includes practical advice on how to manage emotions, set boundaries, and navigate challenging conversations to maintain relationships and achieve positive outcomes.
Key points:
1. "Lean into Crazy": This idea suggests empathizing with irrational people to understand their perspective and de-escalate situations.
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