Can We Talk?
Seven Principles for Managing Difficult Conversations at Work
Summary:
The book provides a framework for navigating challenging workplace dialogues, outlining seven key principles to effectively manage and resolve conflicts. It offers practical advice and strategies for improving communication skills, building relationships, and fostering a more harmonious work environment.
Key points:
1. Empathy Matters: Understand and share others' feelings to connect and handle tough talks at work.
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