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Can We Talk?

Seven Principles for Managing Difficult Conversations at Work
Summary:

The book provides a framework for navigating challenging workplace dialogues, outlining seven key principles to effectively manage and resolve conflicts. It offers practical advice and strategies for improving communication skills, building relationships, and fostering a more harmonious work environment.

Key points:

1. Empathy Matters: Understand and share others' feelings to connect and handle tough talks at work.

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