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You Said What?!

The Biggest Communication Mistakes Professionals Make
Summary:

The book provides an analysis of common communication blunders in professional settings and offers practical advice on how to avoid these errors. It includes strategies for effective verbal and non-verbal communication, tips for listening actively, and guidance on how to navigate difficult conversations.

Key points:

1. Active Listening: Truly listen, not just hear. Engage, ask questions, and show you understand to prevent confusion and build relationships.

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