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I Hear You

Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps
Summary:

The book provides a practical guide to improving interpersonal communication by teaching readers how to understand others' perspectives, negotiate effectively, and reach consensus through a three-step process. It emphasizes the importance of empathy, active listening, and adaptability in resolving conflicts and enhancing relationships in both personal and professional contexts.

Key points:

1. Understanding Perspectives: Recognize others' viewpoints to fix communication issues.

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