I Hear You
Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple Steps
by:
Donny Ebenstein
Summary:
The book provides a practical guide to improving interpersonal communication by teaching readers how to understand others' perspectives, negotiate effectively, and reach consensus through a three-step process. It emphasizes the importance of empathy, active listening, and adaptability in resolving conflicts and enhancing relationships in both personal and professional contexts.
Key points:
1. Understanding Perspectives: Recognize others' viewpoints to fix communication issues.
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