What We Say Matters
Practicing Nonviolent Communication
Summary:
The book provides guidance on improving communication skills through the principles of Nonviolent Communication (NVC), a technique developed by Marshall Rosenberg. It emphasizes the importance of empathy and honest self-expression to foster understanding and resolve conflicts in personal and professional relationships.
Key points:
1. Separate Facts from Judgments: Describe situations factually without adding personal interpretations to avoid conflict and promote understanding.
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