Verbal Judo
Redirecting Behavior with Words
Summary:
The book provides techniques for using language to de-escalate confrontational situations and resolve conflicts effectively. It emphasizes the importance of empathy, active listening, and strategic communication to influence others' behavior positively.
Key points:
1. Empathy & Active Listening: Understand others' views and feelings, and listen well to calm tensions and steer conversations positively.
Books similar to "Verbal Judo":
Can We Talk?
Roberta Chinsky Matuson
Getting Along
Amy Gallo
Verbal Judo
George Thompson PhD
It's Time to Talk
Anatasia S. Kim|Alicia del Prado
What We Say Matters
Judith Hanson Lasater|Ike K. Lasater
Say Less, Get More
Fotini Iconomopoulos
I Hear You
Donny Ebenstein
Comebacks at Work
Kathleen Kelley Reardon|Christopher T. Noblet
4 Essential Keys to Effective Communication in Love, Life, Work--Anywhere!
Bento C. Leal III
Crucial Conversations
Joseph Grenny|Kerry Patterson|Ron McMillan|Al Switzler|Emily Gregory