Verbal Judo

The Gentle Art of Persuasion

by: George Thompson

in: Communication & Social Skills

Summary:

The book provides techniques for using language to de-escalate confrontational situations and persuade others without aggression. It teaches readers how to listen effectively, speak respectfully, and use empathy to resolve conflicts and achieve positive outcomes.

Key points:

1. Empathy and Active Listening: Thompson stresses the need for understanding and acknowledging others' perspectives through active listening to resolve conflicts and persuade effectively.

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