Powerful Phrases for Dealing with Difficult People
Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
by:
Renee Evenson
Summary:
The book provides a comprehensive collection of strategic phrases and tactics designed to navigate and defuse challenging interpersonal scenarios in the workplace. It offers practical advice on how to communicate effectively with difficult colleagues, manage conflicts, and maintain professionalism in various difficult situations.
Key points:
1. Personality Understanding: The book highlights the need to comprehend different personalities and their behaviors to manage conflicts and improve communication.
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