Summary:
The book provides strategies and techniques for individuals to communicate their needs and opinions confidently and calmly, without being aggressive or passive. It offers practical advice on setting boundaries, handling criticism, and engaging in assertive communication to foster respect and positive outcomes in personal and professional relationships.
Key points:
1. Assertiveness Explained: The book clarifies that assertiveness is about clear, respectful self-expression, not aggression. It involves effective communication and negotiation.
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