Summary:
The book provides practical strategies and exercises to help individuals develop assertiveness skills, enabling them to communicate more effectively, set boundaries, and handle conflict with confidence. It covers techniques for saying 'no', giving and receiving criticism constructively, and improving self-esteem to empower personal and professional growth.
Key points:
1. Assertiveness Defined: Assertiveness means clearly and respectfully expressing one's thoughts and needs while also considering others' rights. It's a balance between not being passive or aggressive.
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