Crucial Conversations
Tools for Talking When Stakes are High, Third Edition
Summary:
The book provides practical techniques for navigating high-stakes discussions effectively, focusing on open dialogue and mutual respect. It outlines strategies for maintaining composure, ensuring understanding, and reaching positive outcomes in conversations where opinions vary, emotions run strong, and the pressure is on.
Key points:
1. Start with Heart: Understand your feelings and goals before a crucial conversation. Stay focused on your main objective.
Books similar to "Crucial Conversations":
Crucial Conversations Tools for Talking When Stakes Are High
Kerry Patterson|Joseph Grenny|Ron McMillan|Al Switzler
Crucial Conversations Skills
Kerry Patterson|Joseph Grenny|Ron McMillan|Al Switzler
Can We Talk?
Roberta Chinsky Matuson
Comebacks at Work
Kathleen Kelley Reardon|Christopher T. Noblet
Talking Across the Divide
Justin Lee
The 7 Habits of Highly Effective People
Stephen R. Covey
I Hear You
Donny Ebenstein
What We Say Matters
Judith Hanson Lasater|Ike K. Lasater
It's Time to Talk
Anatasia S. Kim|Alicia del Prado
What Do I Say Next?
Susan RoAne