Summaries of books by Michael L. George:
Lean Six Sigma for Service (PB)
How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Michael L. George
The book provides a comprehensive guide on applying the principles of Lean Six Sigma, a methodology that combines the speed and efficiency of Lean with the quality focus of Six Sigma, to service industries and transactional processes. It offers practical tools, real-world examples, and step-by-step strategies for improving service operations and transactional processes to reduce waste, enhance customer satisfaction, and boost profitability.
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Lean Six Sigma
Combining Six Sigma Quality with Lean Production Speed
Michael L. George
The book provides a comprehensive guide on integrating the quality improvement principles of Six Sigma with the efficiency-focused strategies of Lean methodologies to enhance business performance. It offers tools, techniques, and real-world examples for eliminating waste and reducing defects to improve speed, quality, and bottom-line results.
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