Lean Six Sigma for Service (PB)
How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Summary:
The book provides a comprehensive guide on applying the principles of Lean Six Sigma, a methodology that combines the speed and efficiency of Lean with the quality focus of Six Sigma, to service industries and transactional processes. It offers practical tools, real-world examples, and step-by-step strategies for improving service operations and transactional processes to reduce waste, enhance customer satisfaction, and boost profitability.
Key points:
1. Customer-Centric Approach: Prioritize understanding and fulfilling customer needs by cutting out unnecessary activities and enhancing valuable ones.
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