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Lean Solutions

How Companies and Customers Can Create Value and Wealth Together
Summary:

The book explores how businesses can optimize their value streams to better serve customers by eliminating waste and inefficiency in the provision of goods and services. It emphasizes the importance of understanding customer problems and co-creating solutions that benefit both the company and the customer, leading to mutual wealth creation.

Key points:

1. Apply Lean Thinking Beyond Manufacturing: Focus on what customers value and streamline services to reduce waste.

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