Summary:
The book presents a comprehensive approach to improving manufacturing processes, emphasizing the importance of quality, cost management, and customer service. It outlines strategies for achieving operational excellence through lean production techniques, just-in-time inventory, cross-functional teams, and continuous improvement.
Key points:
1. Customer Focus: Prioritize satisfying customer needs for quality, delivery, and service to drive improvements.
Books similar to "World Class Manufacturing":

Lean Production Simplified
Pascal Dennis

Toyota Production System
Taiichi Ohno

How to Implement Lean Manufacturing 2E (PB)
Lonnie Wilson

How to Fix a Factory
Rob Tracy

Lean Solutions
James P. Womack|Daniel T. Jones

Lean Six Sigma for Service (PB)
Michael L. George

Lean Six Sigma
Michael L. George

Radical Simplicity
Ken Allen

Outstanding!
John G. Miller

The Toyota Way to Lean Leadership
Jeffrey K. Liker|Gary L. Convis