Summaries of books by John R. DiJulius III:
The Customer Service Revolution
Overthrow Conventional Business, Inspire Employees, and Change the World
John R. DiJulius III
The book presents a transformative approach to customer service, advocating for a radical shift in business culture that prioritizes exceptional service to create loyal customers and a competitive edge. It offers practical strategies and real-world examples to inspire employees, build a customer-centric organization, and make a lasting impact on both the market and society.
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The Relationship Economy
Building Stronger Customer Connections in the Digital Age
John R. DiJulius III
The book explores the importance of human connection and personalized service in an era dominated by digital interactions, advocating for businesses to prioritize relationship-building to stand out and succeed. It provides strategies and examples for companies to create memorable customer experiences and foster loyalty in a competitive marketplace.
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