The Customer Service Revolution
Overthrow Conventional Business, Inspire Employees, and Change the World
Summary:
The book presents a transformative approach to customer service, advocating for a radical shift in business culture that prioritizes exceptional service to create loyal customers and a competitive edge. It offers practical strategies and real-world examples to inspire employees, build a customer-centric organization, and make a lasting impact on both the market and society.
Key points:
1. Clear Customer Service Vision: Establish a simple, well-understood vision for customer service that guides all employee interactions.
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