High-Tech, High-Touch Customer Service
Inspire Timeless Loyalty in the Demanding New World of Social Commerce
by:
Micah Solomon
Summary:
The book provides insights into delivering outstanding customer service in the modern, technology-driven marketplace, emphasizing the importance of combining cutting-edge technology with a personal touch to build lasting customer loyalty. It offers practical strategies for adapting to the evolving expectations of consumers who are increasingly informed and connected through social media and other digital platforms.
Key points:
1. Anticipate Needs: Provide proactive customer service to impress and retain customers.
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