Digital Customer Service
Transforming Customer Experience for an On-Screen World
Summary:
The book provides insights into how businesses can enhance their customer service in the digital age, focusing on strategies for delivering exceptional customer experiences through online platforms. It covers the integration of technology and human interaction, offering practical advice on how to adapt customer service practices to meet the expectations of today's tech-savvy consumers.
Key points:
1. Prioritize digital customer service channels for better accessibility and convenience.
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