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Super Service

Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised: SEVEN KEYS 2E
Summary:

The book provides a guide to delivering exceptional customer service by outlining seven essential principles, such as understanding customer needs, responding promptly, and maintaining a positive attitude. It offers practical advice and strategies for service professionals to consistently offer top-notch service, even under challenging circumstances or with difficult customers.

Key points:

1. Empathy and Attitude: Show genuine care and maintain a positive outlook in all customer interactions.

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