True Professionalism
The Courage to Care About Your People, Your Clients, and Your Career
by:
David H. Maister
Summary:
The book provides insights into how professionals can foster trust and build strong relationships with clients by genuinely caring about their work and the people they serve. It emphasizes the importance of integrity, ethics, and passion in creating a successful and fulfilling career in professional services.
Key points:
1. Professional Attitude: Commit to excellence, improve continuously, and prioritize client interests to build trust.
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