Uplifting Service
The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
by:
Ron Kaufman
Summary:
The book provides a comprehensive framework for improving customer service across an organization, emphasizing the importance of creating a culture that encourages exceptional service in every interaction. It offers practical strategies, real-world examples, and actionable steps for businesses to elevate their service levels and build lasting relationships with customers and team members.
Key points:
1. Service Culture: Emphasize a strong service culture where everyone is responsible for excellent service, leading to better employee engagement and customer satisfaction.
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