Discovering the Soul of Service
The Nine Drivers of Sustainable Business Success
by:
Leonard L. Berry
Summary:
The book explores the essential elements that drive the success of service-oriented companies, focusing on nine key factors such as leadership, strategy, and culture that contribute to long-term excellence and customer loyalty. It provides insights and real-world examples of how businesses can achieve sustainable growth by nurturing the soul of their service.
Key points:
1. Leadership: Berry stresses that leaders must be visionary, build trust, focus on customers, and develop their teams for lasting success in service businesses.
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