Service America!
Doing Business in the New Economy
Summary:
The book examines the shift from a manufacturing-based economy to a service-oriented one, emphasizing the importance of customer service as a competitive advantage. It provides insights and strategies for businesses to improve service quality, enhance customer satisfaction, and adapt to the changing economic landscape.
Key points:
1. Service Focus: Albrecht and Zemke highlight the need for excellent customer service in the shift to a service-based economy. Businesses must exceed customer expectations to stay ahead.
Books similar to "Service America!":
The Relationship Economy
John R. DiJulius III
Wired and Dangerous
Chip R. Bell|John R. Patterson
Uplifting Service
Ron Kaufman
Discovering the Soul of Service
Leonard L. Berry
Exceptional Service, Exceptional Profit
Leonardo Inghilleri|Micah Solomon
The Power of Customer Experience
Martin Newman
Positively Outrageous Service
T. Scott Gross|Andrew Szabo|Michael Hoffman
The Customer Service Revolution
John R. DiJulius III
Selling the Invisible
Harry Beckwith
Be Your Customer's Hero
Adam Toporek