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Be Your Customer's Hero

Real-World Tips & Techniques for the Service Front Lines
Summary:

The book provides practical advice and actionable strategies for customer service professionals to enhance their service delivery, focusing on real-world scenarios and techniques to create positive customer experiences. It emphasizes the importance of understanding customer needs, building strong relationships, and effectively resolving issues to become a customer service hero.

Key points:

1. Hero-Class Serviceā„¢: Go beyond basic service to create memorable, positive customer experiences by truly understanding and exceeding their needs.

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