Unreasonable Hospitality
The Remarkable Power of Giving People More Than They Expect
by:
Will Guidara
Summary:
The book explores the concept of going above and beyond in the service industry, advocating for a transformative approach to hospitality that exceeds guests' expectations. It provides insights and practical advice on creating memorable experiences, building relationships, and fostering a culture of generosity and thoughtfulness in business.
Key points:
1. Exceeding Service Expectations: Go beyond what's expected in service to make guests feel exceptionally valued and create loyalty.
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