Positively Outrageous Service
How to Delight and Astound Your Customers and Win Them for Life
Summary:
The book provides a guide to delivering exceptional customer service that exceeds expectations and creates memorable experiences, aiming to turn customers into loyal advocates. It offers practical strategies, real-world examples, and actionable tips for businesses to differentiate themselves through unique, surprising, and delightfully outrageous service.
Key points:
1. Surprise Factor: Deliver unexpected and memorable service to make a lasting impression and encourage customers to share their experience.
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