Exceptional Service, Exceptional Profit
The Secrets of Building a Five-Star Customer Service Organization
Summary:
The book provides insights and practical advice on delivering outstanding customer service that can lead to increased loyalty and profitability. It emphasizes the importance of attention to detail, personalized service, and creating a culture that empowers employees to provide exceptional experiences for customers.
Key points:
1. Anticipatory Service: Predict customer needs for personalized, proactive service that boosts satisfaction and loyalty.
Books similar to "Exceptional Service, Exceptional Profit":
Branded Customer Service
Janelle Barlow|Paul Stewart
Positively Outrageous Service
T. Scott Gross|Andrew Szabo|Michael Hoffman
Wired and Dangerous
Chip R. Bell|John R. Patterson
High-Tech, High-Touch Customer Service
Micah Solomon
From Impressed to Obsessed
Jon Picoult
The Power of Customer Experience
Martin Newman
Unreasonable Hospitality
Will Guidara
The Customer Service Revolution
John R. DiJulius III
The Service Culture Handbook
Jeff Toister
Uplifting Service
Ron Kaufman