The Service Culture Handbook
A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
by:
Jeff Toister
Summary:
The book provides a practical guide for business leaders and managers to cultivate a strong customer service culture within their organizations. It outlines actionable strategies and real-world examples to engage employees in delivering exceptional customer service consistently.
Key points:
1. Customer Service Vision: Create a simple, clear service vision that everyone in the company can follow and contribute to.
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