Summaries of books by Jeff Toister:
The Service Culture Handbook
A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Jeff Toister
The book provides a practical guide for business leaders and managers to cultivate a strong customer service culture within their organizations. It outlines actionable strategies and real-world examples to engage employees in delivering exceptional customer service consistently.
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The Guaranteed Customer Experience
How to Win Customers by Keeping Your Promises
Jeff Toister
The book provides a framework for businesses to deliver a consistent and reliable customer experience by focusing on keeping promises made to customers. It offers practical strategies and real-world examples to help organizations create systems that ensure customer satisfaction and loyalty through dependable service delivery.
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