The Amazement Revolution
Seven Customer Service Strategies to Create an Amazing Customer Experience
by:
Shep Hyken
Summary:
The book presents seven actionable strategies for businesses to enhance their customer service, aiming to foster loyalty and satisfaction among consumers. It emphasizes the importance of creating a positive experience for both customers and employees, detailing how exceptional service can lead to a competitive advantage and sustained success.
Key points:
1. Membership: Make customers feel like they're part of an exclusive club to foster loyalty.
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