Six Sigma for Financial Services
How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management
Summary:
The book provides a comprehensive guide on applying Six Sigma, Lean, and process management methodologies specifically within the financial services industry to improve operational efficiency and customer satisfaction. It includes case studies from leading financial institutions, detailing how they have successfully implemented these strategies to drive performance and achieve significant results.
Key points:
1. Six Sigma in Finance: The book highlights the need to customize Six Sigma for the financial sector, focusing on reducing errors and improving client satisfaction by adapting tools designed for manufacturing to service-based processes.
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