Patients Come Second
Leading Change by Changing the Way You Lead
Summary:
The book argues that for healthcare organizations to provide exceptional patient care, they must first prioritize the well-being and engagement of their employees. It offers insights and strategies for leaders to create a positive workplace culture that empowers staff, which in turn leads to better patient outcomes and organizational success.
Key points:
1. Employee Satisfaction: The book highlights the link between employee happiness and quality patient care. It suggests satisfied employees are more productive and committed, leading to better patient outcomes.
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