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If Disney Ran Your Hospital

9 1/2 Things You Would Do Differently
by: Fred Lee

The book presents a transformative approach to patient care by applying the principles of customer service excellence found in Disney theme parks to the healthcare setting. It outlines strategies for improving patient satisfaction through empathy, storytelling, and creating a memorable and personalized experience for patients.

Key points:

1. Customer Experience: The book advises hospitals to create memorable experiences like Disney, focusing on details and positive interactions.

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