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Disney U

How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees DIGITAL AUDIO
by: Doug Lipp

The book delves into the training strategies and employee development programs of Disney University, revealing the secrets behind Disney's highly motivated workforce. It explores the company's focus on fostering a culture of customer service excellence and employee engagement through innovative learning experiences and leadership principles.

Key points:

1. Hire for Attitude: Disney U values attitude over skill, seeking optimistic and service-oriented individuals, believing that skills can be taught but attitude is innate.

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