Disney U
How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees DIGITAL AUDIO
by:
Doug Lipp
Summary:
The book delves into the training strategies and employee development programs of Disney University, revealing the secrets behind Disney's highly motivated workforce. It explores the company's focus on fostering a culture of customer service excellence and employee engagement through innovative learning experiences and leadership principles.
Key points:
1. Hire for Attitude: Disney U values attitude over skill, seeking optimistic and service-oriented individuals, believing that skills can be taught but attitude is innate.
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