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Lean Office and Service Simplified

The Definitive How-To Guide
Summary:

The book provides a comprehensive guide on applying lean principles to office and service environments, detailing strategies to improve processes, eliminate waste, and enhance efficiency. It offers practical tools, techniques, and real-world examples to help organizations streamline operations and improve customer satisfaction.

Key points:

1. Value Stream Mapping (VSM): A tool to visualize and improve material and information flows, eliminate waste, and streamline processes.

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