Lean for Banks
Improving Quality, Productivity, and Morale in Financial Offices
Summary:
The book provides a comprehensive guide on applying Lean management principles specifically to the banking sector, aiming to enhance quality, productivity, and employee satisfaction. It offers practical tools, methodologies, and real-world case studies to help financial institutions streamline operations, reduce waste, and improve overall performance.
Key points:
1. Value Stream Mapping (VSM): VSM helps banks cut unnecessary steps to streamline operations and improve customer value by visualizing process flows.
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