Summary:
The book presents a framework for leaders to better understand their customers, employees, and corporate culture by employing empathy as a strategic tool. It offers practical advice and exercises to help leaders make more compassionate decisions and build more authentic connections within their organizations.
Key points:
1. Empathy as a Business Strategy: Ventura argues that empathy is more than a soft skill; it's a strategic tool for understanding different perspectives, leading to better decisions, a more inclusive workplace, and business success.
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