Summary:
The book examines the hidden human workforce that powers technology platforms, performing on-demand, task-based jobs that are often invisible to users and undervalued by society. It explores the challenges these workers face, such as job instability and lack of labor protections, and proposes solutions to create a more equitable digital economy.
Key points:
1. Invisibility of Ghost Work: The book discusses "ghost work," the unseen labor behind tech services like content moderation. These workers are often unnoticed by users and companies.
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