Summary:
The book distills the principles of W. Edwards Deming's philosophy on quality management and continuous improvement into concise, accessible lessons. It aims to provide readers with a practical understanding of how to apply Deming's theories to enhance organizational performance and avoid common pitfalls in business processes.
Key points:
1. Profound Knowledge System: Grasp the big picture of business with four key parts: system view, variation knowledge, learning theory, and understanding people.
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