Crucial Accountability
Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Summary:
The book provides a step-by-step guide for handling difficult conversations related to accountability, offering strategies for addressing broken promises, violated expectations, and poor performance. It includes tips for effectively communicating in high-stakes situations, ensuring clarity and resolution, and fostering an environment of respect and productivity.
Key points:
1. Accountability: The book stresses the need for personal and collective responsibility, clear expectations, and prompt issue resolution.
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